Event Type : On-demand Webinars

Join Carrot Health and Rebellis Group as we explore national and regional Medicare Advantage trends we’ve identified in this unique and challenging year.

We’ll explore how the MA industry pivoted during this year’s annual enrollment period to provide more innovative benefits for a country in the middle of a pandemic.

We’ll dive into:

• New national and regional health plans in the market and how they compare to existing plan offerings
• Growth trends around plan types and benefit offerings in response to the pandemic (e.g., transportation, meals)
• Popular telehealth benefits
• Member satisfaction with their MA plan’s response to the pandemic

Meet our presenters:

Betsy Seals is a principal consultant and founder of Rebellis Group, a consulting firm established to provide advisory and hands-on services to Medicare Advantage organizations and their subcontractors. Betsy is a nationally recognized leader in the managed care industry with over 18 years of experience.

Rachele Elasky is a product manager at Carrot Health, leading the Market and Member Intelligence of the Growth MarketView® product. Before joining Carrot Health, Rachele was on the Medicare bid planning team for a national organization where she developed her knowledge about the Medicare Advantage industry.

Everyone is talking about it, but few people really understand a person’s underlying barriers to better health. Please join us for a discussion about the difficulties of incorporating Social Determinants of Health (SDoH) in everyday practice, and how to overcome those challenges. This webinar will provide a framework for identifying and measuring SDoH to impact real world scenarios.

We will provide a view into Carrot Health’s Social Risk Grouper (SRG), a framework that leverages consumer data to identify and address SDoH risks effectively. SRG helps healthcare organizations measure the impact of SDoH risks on adverse health outcomes, such as co-morbidities, Emergency Department use, readmissions, and mortality. SRG may also be leveraged to measure outcomes of an intervention for longitudinal reporting.

In this webinar, you will learn:

· How to utilize a new SDoH taxonomy using consumer data to prioritize interventions and outreach
· How to augment risk stratification using SRG scores
· How to leverage consumer data to build an advanced risk identification & stratification methodology for early identification of rising risk among your covered population
· How to demonstrate ROI for SDoH interventions and programs

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

The traditional approach to member outreach for health plan quality improvement – using observed open gaps in care and open HCC recapture data gathered from clinical data sources – can improve quality metrics and outcomes. But these resources do not capture the unique consumer behaviors, interests, and aptitudes of each individual. This may lead to misalignment in timing, modality, and message – and ultimately unnecessary expense, member abrasion, and failure to spur members to close gaps.

Taking cues from our marketing and communications colleagues, we can harness consumer data and predictive analytics to drive highly effective tactical outreach.

Please join us for an in-depth and data-driven discussion on how you can apply modern marketing approaches, in concert with clinical data, to create diverse and intelligent member outreach campaigns that lead to improved quality outcomes.

In this webinar, you will learn:

• What consumers are saying about how they want to be engaged by their health plan
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to make campaign management a closed loop that maximizes feedback from your outreach investment and puts your member engagement in a perpetual state of learning

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join us for a panel discussion about social determinants of health in the context of public health and safety, and how those impacts are unevenly distributed by race and ethnicity, income, and geography. In the current climate, we have an unprecedented opportunity to create change – shifting the focus upstream of healthcare to make lasting improvements for everyone. We will be discussing this topic and sharing insights from our latest research, including how incremental changes in food security and housing stability affect hospital admissions/readmission and emergency visits.

PANELISTS:

Dr. Julia Joseph-Di Caprio, M.D., M.P.H. – Senior Vice President and Chief Medical Officer, UCare
Dr. Michael C. Petersen, M.D. – Health Equity & Health Innovation Lead, Accenture Health
Kurt Waltenbaugh – Chief Executive Officer, Carrot Health

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

Predicting consumer behavior and underlying SDoH needs is never easy. This year is much more difficult, with a pandemic, civil unrest, an economic crisis, and a presidential election all rolled together. How can we assess emerging community health needs in a completely unprecedented environment? How can we better address the upstream racial and economic equity issues that are fueling our country’s current public health and public safety crises?

Please join our July 30th webinar to learn:

• Why public health and safety hot spots are often tied to race – and what this implies for the needed recovery
• The results of Carrot Health’s latest survey on how COVID-19 is impacting consumer behaviors and preferences
• How you can identify hot spots of need within a community or population
• How combining consumer data analytics with market surveys can help you gain a more complete understanding of different sub-segments of your communities
• How your health plan can streamline assessment workflow and establish programs to alleviate rising SDoH-related needs

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

The final rule released by CMS on May 22 locked in some seismic changes to Star Ratings for 2021 and 2022. While these changes may seem overwhelming, they present a tremendous opportunity for plans that are ready to take their Star Rating program to the next level. At the forefront of these changes is an increased emphasis on patient experience – measure weights are doubling from 2 to 4.

Now is the time for health plans to get advanced data analytics and member engagement infrastructures in place. Acting now will not only prepare your contracts for looming program changes, but also allow you to best serve your members as we all look to bounce back from the effects of COVID-19.

Please join Carrot Health, and our partner Healthmine, on June 25th for an in-depth discussion on how you should prepare for the future of the Star Rating program – while also making an immediate impact on measurement year 2020.

In this webinar, you will learn:

• Our observations of the impact of COVID-19 on health care utilization and care compliance
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to design a better off-cycle survey that both meets CAHPS-related needs and also provides insights into member needs and preferences
• How to develop a loyalty/reward program that bolsters member experience, strengthens provider relationship, and improves compliance with care
• Key data considerations for Star Rating measurement years 2020, 2021, and 2022

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business. Social, environmental, behavioral, and economic disparities existed before the outbreak, and these disparities have only been exacerbated by COVID-19. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever.

Please join us for an in-depth discussion on managing the health of your covered population, including how to prioritize tailored outreach to specific cohorts that represent greater health and social risk.

In this webinar, you will learn:

• A firsthand account of what communities are experiencing
• What Carrot Health is doing to support early outreach and intervention through the use of the COVID-19 Index & Social Risk Groups
• How to identify individuals & communities less resilient who will be more impacted in the post-pandemic recovery
• What outcomes are being seen in the population of those who have leveraged Carrot Health data

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

We are hosting a monthly series of educational webinars, “Adjusting to the New Normal”, that discuss how COVID-19 is impacting three key aspects of your business. We will use a data-driven approach to analyze current market dynamics, and discuss what to expect over time.

• How to acquire new members and drive GROWTH (April 23, 12:00 CT): How might consumer preferences be impacted by COVID-19, and how should your marketing tactics respond? Learn how to use appropriate data points to approach the upcoming AEP period with sensitivity and precision.
• How to manage QUALITY measures (May 28, 12:00 CT): Given the level of uncertainty and vulnerability among Medicare consumers across the country, strong member experience and customer service is paramount. Learn about the future of Star Ratings and how they will be affected by changes in government programs in 2020.
• How to manage the HEALTH of your covered population (June 25, 12:00 CT): Social and environmental needs will become more pressing in the months ahead. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever. Learn how to prioritize tailored outreach to specific cohorts of your population that represent a greater health and social risk.

Please join us on April 23, and the fourth Thursday of every month at 12:00 CT through the summer. We look forward to engaging with you in this format until we are all able to attend conferences in person.

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join Carrot Health for a community-driven conversation about the use of the Carrot Health COVID-19 Critical Infection Risk dashboard and the latest research available that might help inform us about risk in our populations. Carrot Health will share research and insights from our consumer analysis, and telemedicine provider Zipnosis will share the latest statistics from COVID-19 screening in various communities. We will open the floor to the community for questions, discussion of opportunities to collaborate, and more.

We will discuss:

• Overview of Carrot Health’s COVID-19 Critical Infection Risk Index
• The latest statistics from Zipnosis’ COVID-19 telemedicine screening
• Community dialogue

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Every September, the Star Ratings Second Plan Preview gives us our first glimpse into not only the Stars performance of our health plan contracts, but also overall market trends. A few weeks later, we get access to the Star Ratings Data Tables, including Overall Star Rating performance, domain performance, measure performance, disenrollment reasons, and a wealth of additional data.

Analyzing this data reveals valuable insights into the dynamics that impact how our contracts are graded by CMS. We can also identify this year’s winners, and infer the drivers of their success.

Please join Carrot Health on October 29th as we dig into the newly released 2021 Stars performance data. We will be joined by Melissa Smith, Executive Vice President, Consulting & Professional Services at Healthmine, for a discussion of how your contract can identify and act on opportunities for the future.

In this webinar, you will learn:

• Trends in Star Rating performance from across the market
• Characteristics of winning contracts
• Changes in cut points and variance thresholds
• Key considerations for 2022 Stars and beyond

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Applying limited resources to achieve maximum impact is universal – we all strive for efficiency to get the most out of our efforts. The world of Star Ratings is no exception. In this webinar, you will learn how to leverage ALL of the data available to you in a coordinated way to impact your plan ratings and your members’ quality of care.

We’ll start by addressing how plan performance varies by contract type, geography and provider sponsorship – and we’ll show you how to create meaningful benchmarks for comparing your plan to your peers, such as:

• Overall 2020 market performance and competitive landscape
• Measure-level performance dynamics and QI measures
• R-factor threshold and trends

We’ll also discuss how to prioritize member outreach, in alignment with specific measure improvement opportunities, to maximize impact on plan performance and individual members’ health. You will learn how to:

• Calculate each member’s opportunity to impact your plan’s overall star rating
• Leverage clinical and consumer data to effectively engage members by aligning engagement preferences to maximize efficiency and minimize abrasion

Please join us for an in-depth review of best practices and new ways to win at the game of Star Ratings resource allocation!

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

What were the key changes and movements in the Medicare Advantage market in 2019? Who were the winners and losers? What did consumers tell us last year? How can this information be used to influence 2021 bids?

A total of 3,534 MA and MMP plans are being offered in 2020 – a 15% increase from 2019. How will your plan differentiate in this competitive and crowded market?

Join this webinar to learn how consumer decisions, plan design, and other factors will impact 2020 MA growth across the country. Together, Carrot Health and Deft Research bring a unique, data-driven perspective.

Combining primary research, localized predictive analytics and segmentation, list generation, and daily AEP reporting outcomes creates the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets. With a plethora of plan options and a decline in switchers year-over-year, using data insights and targeting to inform your AEP growth strategy is increasingly important.

Attendees will learn:

• How national and regional plans fared in the market, and how plans used benefit design and other tactics to gain or lose market share
• How Deft Research’s 2019 primary research insights informed strategies for 2020 AEP
• How localized predictive analytics generates significant response lift over national marketing response models
• How combining hyper-local consumer segmentation with primary research helps you better understand your members and prospects
• How the combined Survey Solutions offering from Carrot Health and Deft Research can help to inform marketing strategies, prospect targeting, and 2021 plan design

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

CMS’s expansion of supplemental benefits has changed the rules of competition, innovation, member engagement, and strategic growth in the Medicare Advantage market.

To succeed in this new MA world, health plans must drill down on consumer needs, preferences, and priorities while expertly integrating strategy, plan design, marketing, and member experience.

The winners in this new competitive environment will deploy coordinated strategies across every function, informed by granular and timely data insights. This will enable the next generation of health plans to improve health outcomes, satisfy consumer priorities, and out-perform and out-grow more traditional competitors.

Please join this webinar to learn how you can:

• Use historical trends to ensure you are creating a benefit package which will drive growth, while also addressing Social Determinants of Health (SDoH) specific to your service area and members
• Analyze how your plan benefit packages (PBPs) compare to others in your service area, and whether you are leading or lagging the market in innovation that meets consumer needs
• Modify marketing strategies and sales tactics based on competitors and the success of the supplemental benefits they offer

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

With a plethora of plan options and very few seniors switching year-over-year, identifying the ‘voice of the consumer’ through marketing and plan benefits is critical for plan success. Consumer research combined with data analytics create the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets.

Separate from the competition by harnessing market research and predictive analytics to drive sustainable acquisition and retention

Join this webinar to gain consumer insights and learn more about the power of combining Carrot Health’s data-driven solutions with Deft’s health insurance-savvy market research for increased ROI and marketing effectiveness.

Attendes will learn:

• The latest insights from Deft’s 2019 Medicare Shopping and Switching Study
• Carrot Health’s in-depth analysis of 2019 AEP winners and losers, with insights into the product attributes that drove success
• How to direct the right product offering to the right consumer by combining Carrot Health’s MarketView segmentation with Deft’s market research
• Strategies to improve response lift for MA, MedSupp, and PDP campaigns by combining Deft’s survey-based attribute models with Carrot Health’s localized custom models

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

How did your plan perform compared to others during Annual Enrollment? How will you rise above your competition during 2020 AEP?

With a plethora of plan options and a decline in switchers year over year, using data insights and targeting to inform your marketing outreach is increasingly important. The key to “winning” during AEP is by gaining a detailed understanding of your current MA population as well as potential new customers.

80% of health plans that used Carrot Health’s MarketView platform, data modeling and segmentation for 2019 AEP outperformed their competitors in comparable markets. In one market, 70+% of new AEP sales came from the top 2 deciles of Carrot Health’s “Likely2Be a Customer” model.

Join this webinar to learn more about Carrot Health’s unique approach to AEP and proven outreach results. From strategy, custom modeling/segmentation development, list generation, to daily AEP reporting outcomes – we’ll be your trusted partner through it all.

Attendees will learn:

• How localized custom models generated a 66% response lift over nationally-based consumer response models
• How models can inform members’ likelihood to choose an MA plan — driving your cost per acquisition down and conversion rates up
• How hyper-local consumer segmentation can help you better understand your members and prospects
• How to utilize Carrot Health’s MarketView to inform your marketing strategy and prospect targeting

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

Medicare Advantage enrollment is expected to increase almost 12% in 2019. But this growth will be uneven, with significant variations across regions and consumer segments. The five largest players control 64% of the market — and their percentage is increasing.

Is your health plan doing everything it should to optimize growth and market share?

Please join Carrot Health for an in-depth Medicare Advantage market intelligence webinar — featuring consumer data-driven insights that can help improve your plan’s marketing and plan design strategies for 2019 and beyond.

During the webinar, you will have the opportunity to learn more about:

• Which consumer segments and regions represent the best growth opportunities for mid-sized regional plans
• The competitive state of the Medicare Advantage market heading into 2019
• How you can upgrade your real-time market intelligence… without asking for more staff or IT resources

Please click the button below to listen to the replay.

How can a health plan better understand the consumers in its market – and use this knowledge to maintain and grow its market share in an ever-changing regulatory environment? That’s the challenge Medica, a nonprofit health insurance company headquartered in Minnesota, faced because of significant upcoming changes to Medicare that will affect more than 300,000 Medicare-eligibles currently enrolled in a Medicare Cost plan.

Medica took an innovative approach to meet this challenge: leveraging consumer data to better understand its enrolled book of business in comparison to competitors. Medica partnered with Carrot Health to develop and implement a hyper-local Medicare segmentation model that could be used by stakeholders throughout the organization.

Join Kurt Waltenbaugh, Founder & CEO of Carrot Health, to learn how Medica is using this technology to inform decision making related to product/plan development, channel preference, value proposition messaging, go-to-market strategy, and other aspects of a targeted consumer approach to the marketplace.

During the webinar, you will have the opportunity to learn more about:

• How to use consumer data to discover opportunities and risks in your market
• How to use hyper-local consumer segmentations to attract, retain, and engage members
• How to operationalize data analytics to make your marketing campaigns more nimble and effective
• How to develop a customer-centric, data-driven culture of innovation for your health plan

Please click the button below to listen to the replay.

Social Determinants of Health (SDoH) live upstream from the healthcare system. When left unresolved, they can flow into the healthcare system as claims.

Social determinants can be addressed with the right tools. When managing value- or risk-based contracts, solving them can be the biggest lever for generating the triple aim: better outcomes and experiences while lowering costs in vulnerable populations.

Kurt Waltenbaugh, Founder & CEO of Carrot Health, and Jamo Rubin, MD, Founder & CEO of TAVHealth, will describe how to identify high social risk members within your managed population, and then how to leverage your community to help resolve their social determinants.

This presentation will cover:

• How data and predictive modeling can deliver hyper-local consumer segmentation based on underlying SDoH
• How to turn your town into a team by increasing collaboration among your community-based organizations to solve SDoH
• How a team approach generates outcomes that impact your bottom line while increasing the health and experience of your members

Please click the button below to listen to the replay.

Are you using a myriad of different systems, technology platforms, and data vendors to address population health and quality needs? With an integrated, cohesive data strategy, and actionable insights from social determinants of health (SDoH), you can dramatically improve the effectiveness of your initiatives.

Kurt Waltenbaugh, Founder and CEO of Carrot Health, will discuss how health plans and health systems under risk-based contracts are using SDoH to take their care management, Medicare Star ratings, HEDIS ratings, and risk adjustment operations to the next level.

Attendees will learn:

• How to develop a consumer-centric data strategy for your organization
• How hyper-local consumer segmentation can help you better understand your members and patients
• How to turn consumer insights into actions that improve population health outcomes and quality measures

Please click the button below to listen to the replay.

Join Carrot Health and the Colorado Hospital Association (CHA) as we explore the correlation between social risk and healthcare utilization and costs.

We will identify key utilization metrics pertaining to social determinants of health and the impacts it can have on emergency department (ED) utilization and readmissions This industry-first statewide analysis of healthcare utilization addresses barriers preventing patients from leading their healthiest lives, and how hospitals can successfully intervene.  

In this webinar, you will learn:

• Proactively addressing SDoH factors and implementing interventions can reduce ED readmission and utilization
• Identifying significantly higher risk populations at the individual level allows hospitals to strategically prioritize, begin outreach and impact vulnerable individuals within their communities
• Increasing the accuracy of risk prediction and identifying appropriate intervention opportunities improves lives and reduces costs
• Predicting ED super-utilization based on an individual’s social risk score using the Social Risk Grouper^® can help hospitals

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Join Carrot Health and Rebellis Group as we explore national and regional Medicare Advantage trends we’ve identified in this unique and challenging year.

We’ll explore how the MA industry pivoted during this year’s annual enrollment period to provide more innovative benefits for a country in the middle of a pandemic.

We’ll dive into:

• New national and regional health plans in the market and how they compare to existing plan offerings
• Growth trends around plan types and benefit offerings in response to the pandemic (e.g., transportation, meals)
• Popular telehealth benefits
• Member satisfaction with their MA plan’s response to the pandemic

Meet our presenters:

Betsy Seals is a principal consultant and founder of Rebellis Group, a consulting firm established to provide advisory and hands-on services to Medicare Advantage organizations and their subcontractors. Betsy is a nationally recognized leader in the managed care industry with over 18 years of experience.

Rachele Elasky is a product manager at Carrot Health, leading the Market and Member Intelligence of the Growth MarketView® product. Before joining Carrot Health, Rachele was on the Medicare bid planning team for a national organization where she developed her knowledge about the Medicare Advantage industry.

Everyone is talking about it, but few people really understand a person’s underlying barriers to better health. Please join us for a discussion about the difficulties of incorporating Social Determinants of Health (SDoH) in everyday practice, and how to overcome those challenges. This webinar will provide a framework for identifying and measuring SDoH to impact real world scenarios.

We will provide a view into Carrot Health’s Social Risk Grouper (SRG), a framework that leverages consumer data to identify and address SDoH risks effectively. SRG helps healthcare organizations measure the impact of SDoH risks on adverse health outcomes, such as co-morbidities, Emergency Department use, readmissions, and mortality. SRG may also be leveraged to measure outcomes of an intervention for longitudinal reporting.

In this webinar, you will learn:

· How to utilize a new SDoH taxonomy using consumer data to prioritize interventions and outreach
· How to augment risk stratification using SRG scores
· How to leverage consumer data to build an advanced risk identification & stratification methodology for early identification of rising risk among your covered population
· How to demonstrate ROI for SDoH interventions and programs

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

The traditional approach to member outreach for health plan quality improvement – using observed open gaps in care and open HCC recapture data gathered from clinical data sources – can improve quality metrics and outcomes. But these resources do not capture the unique consumer behaviors, interests, and aptitudes of each individual. This may lead to misalignment in timing, modality, and message – and ultimately unnecessary expense, member abrasion, and failure to spur members to close gaps.

Taking cues from our marketing and communications colleagues, we can harness consumer data and predictive analytics to drive highly effective tactical outreach.

Please join us for an in-depth and data-driven discussion on how you can apply modern marketing approaches, in concert with clinical data, to create diverse and intelligent member outreach campaigns that lead to improved quality outcomes.

In this webinar, you will learn:

• What consumers are saying about how they want to be engaged by their health plan
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to make campaign management a closed loop that maximizes feedback from your outreach investment and puts your member engagement in a perpetual state of learning

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join us for a panel discussion about social determinants of health in the context of public health and safety, and how those impacts are unevenly distributed by race and ethnicity, income, and geography. In the current climate, we have an unprecedented opportunity to create change – shifting the focus upstream of healthcare to make lasting improvements for everyone. We will be discussing this topic and sharing insights from our latest research, including how incremental changes in food security and housing stability affect hospital admissions/readmission and emergency visits.

PANELISTS:

Dr. Julia Joseph-Di Caprio, M.D., M.P.H. – Senior Vice President and Chief Medical Officer, UCare
Dr. Michael C. Petersen, M.D. – Health Equity & Health Innovation Lead, Accenture Health
Kurt Waltenbaugh – Chief Executive Officer, Carrot Health

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

Predicting consumer behavior and underlying SDoH needs is never easy. This year is much more difficult, with a pandemic, civil unrest, an economic crisis, and a presidential election all rolled together. How can we assess emerging community health needs in a completely unprecedented environment? How can we better address the upstream racial and economic equity issues that are fueling our country’s current public health and public safety crises?

Please join our July 30th webinar to learn:

• Why public health and safety hot spots are often tied to race – and what this implies for the needed recovery
• The results of Carrot Health’s latest survey on how COVID-19 is impacting consumer behaviors and preferences
• How you can identify hot spots of need within a community or population
• How combining consumer data analytics with market surveys can help you gain a more complete understanding of different sub-segments of your communities
• How your health plan can streamline assessment workflow and establish programs to alleviate rising SDoH-related needs

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

The final rule released by CMS on May 22 locked in some seismic changes to Star Ratings for 2021 and 2022. While these changes may seem overwhelming, they present a tremendous opportunity for plans that are ready to take their Star Rating program to the next level. At the forefront of these changes is an increased emphasis on patient experience – measure weights are doubling from 2 to 4.

Now is the time for health plans to get advanced data analytics and member engagement infrastructures in place. Acting now will not only prepare your contracts for looming program changes, but also allow you to best serve your members as we all look to bounce back from the effects of COVID-19.

Please join Carrot Health, and our partner Healthmine, on June 25th for an in-depth discussion on how you should prepare for the future of the Star Rating program – while also making an immediate impact on measurement year 2020.

In this webinar, you will learn:

• Our observations of the impact of COVID-19 on health care utilization and care compliance
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to design a better off-cycle survey that both meets CAHPS-related needs and also provides insights into member needs and preferences
• How to develop a loyalty/reward program that bolsters member experience, strengthens provider relationship, and improves compliance with care
• Key data considerations for Star Rating measurement years 2020, 2021, and 2022

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business. Social, environmental, behavioral, and economic disparities existed before the outbreak, and these disparities have only been exacerbated by COVID-19. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever.

Please join us for an in-depth discussion on managing the health of your covered population, including how to prioritize tailored outreach to specific cohorts that represent greater health and social risk.

In this webinar, you will learn:

• A firsthand account of what communities are experiencing
• What Carrot Health is doing to support early outreach and intervention through the use of the COVID-19 Index & Social Risk Groups
• How to identify individuals & communities less resilient who will be more impacted in the post-pandemic recovery
• What outcomes are being seen in the population of those who have leveraged Carrot Health data

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

We are hosting a monthly series of educational webinars, “Adjusting to the New Normal”, that discuss how COVID-19 is impacting three key aspects of your business. We will use a data-driven approach to analyze current market dynamics, and discuss what to expect over time.

• How to acquire new members and drive GROWTH (April 23, 12:00 CT): How might consumer preferences be impacted by COVID-19, and how should your marketing tactics respond? Learn how to use appropriate data points to approach the upcoming AEP period with sensitivity and precision.
• How to manage QUALITY measures (May 28, 12:00 CT): Given the level of uncertainty and vulnerability among Medicare consumers across the country, strong member experience and customer service is paramount. Learn about the future of Star Ratings and how they will be affected by changes in government programs in 2020.
• How to manage the HEALTH of your covered population (June 25, 12:00 CT): Social and environmental needs will become more pressing in the months ahead. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever. Learn how to prioritize tailored outreach to specific cohorts of your population that represent a greater health and social risk.

Please join us on April 23, and the fourth Thursday of every month at 12:00 CT through the summer. We look forward to engaging with you in this format until we are all able to attend conferences in person.

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join Carrot Health for a community-driven conversation about the use of the Carrot Health COVID-19 Critical Infection Risk dashboard and the latest research available that might help inform us about risk in our populations. Carrot Health will share research and insights from our consumer analysis, and telemedicine provider Zipnosis will share the latest statistics from COVID-19 screening in various communities. We will open the floor to the community for questions, discussion of opportunities to collaborate, and more.

We will discuss:

• Overview of Carrot Health’s COVID-19 Critical Infection Risk Index
• The latest statistics from Zipnosis’ COVID-19 telemedicine screening
• Community dialogue

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Every September, the Star Ratings Second Plan Preview gives us our first glimpse into not only the Stars performance of our health plan contracts, but also overall market trends. A few weeks later, we get access to the Star Ratings Data Tables, including Overall Star Rating performance, domain performance, measure performance, disenrollment reasons, and a wealth of additional data.

Analyzing this data reveals valuable insights into the dynamics that impact how our contracts are graded by CMS. We can also identify this year’s winners, and infer the drivers of their success.

Please join Carrot Health on October 29th as we dig into the newly released 2021 Stars performance data. We will be joined by Melissa Smith, Executive Vice President, Consulting & Professional Services at Healthmine, for a discussion of how your contract can identify and act on opportunities for the future.

In this webinar, you will learn:

• Trends in Star Rating performance from across the market
• Characteristics of winning contracts
• Changes in cut points and variance thresholds
• Key considerations for 2022 Stars and beyond

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Applying limited resources to achieve maximum impact is universal – we all strive for efficiency to get the most out of our efforts. The world of Star Ratings is no exception. In this webinar, you will learn how to leverage ALL of the data available to you in a coordinated way to impact your plan ratings and your members’ quality of care.

We’ll start by addressing how plan performance varies by contract type, geography and provider sponsorship – and we’ll show you how to create meaningful benchmarks for comparing your plan to your peers, such as:

• Overall 2020 market performance and competitive landscape
• Measure-level performance dynamics and QI measures
• R-factor threshold and trends

We’ll also discuss how to prioritize member outreach, in alignment with specific measure improvement opportunities, to maximize impact on plan performance and individual members’ health. You will learn how to:

• Calculate each member’s opportunity to impact your plan’s overall star rating
• Leverage clinical and consumer data to effectively engage members by aligning engagement preferences to maximize efficiency and minimize abrasion

Please join us for an in-depth review of best practices and new ways to win at the game of Star Ratings resource allocation!

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

What were the key changes and movements in the Medicare Advantage market in 2019? Who were the winners and losers? What did consumers tell us last year? How can this information be used to influence 2021 bids?

A total of 3,534 MA and MMP plans are being offered in 2020 – a 15% increase from 2019. How will your plan differentiate in this competitive and crowded market?

Join this webinar to learn how consumer decisions, plan design, and other factors will impact 2020 MA growth across the country. Together, Carrot Health and Deft Research bring a unique, data-driven perspective.

Combining primary research, localized predictive analytics and segmentation, list generation, and daily AEP reporting outcomes creates the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets. With a plethora of plan options and a decline in switchers year-over-year, using data insights and targeting to inform your AEP growth strategy is increasingly important.

Attendees will learn:

• How national and regional plans fared in the market, and how plans used benefit design and other tactics to gain or lose market share
• How Deft Research’s 2019 primary research insights informed strategies for 2020 AEP
• How localized predictive analytics generates significant response lift over national marketing response models
• How combining hyper-local consumer segmentation with primary research helps you better understand your members and prospects
• How the combined Survey Solutions offering from Carrot Health and Deft Research can help to inform marketing strategies, prospect targeting, and 2021 plan design

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

CMS’s expansion of supplemental benefits has changed the rules of competition, innovation, member engagement, and strategic growth in the Medicare Advantage market.

To succeed in this new MA world, health plans must drill down on consumer needs, preferences, and priorities while expertly integrating strategy, plan design, marketing, and member experience.

The winners in this new competitive environment will deploy coordinated strategies across every function, informed by granular and timely data insights. This will enable the next generation of health plans to improve health outcomes, satisfy consumer priorities, and out-perform and out-grow more traditional competitors.

Please join this webinar to learn how you can:

• Use historical trends to ensure you are creating a benefit package which will drive growth, while also addressing Social Determinants of Health (SDoH) specific to your service area and members
• Analyze how your plan benefit packages (PBPs) compare to others in your service area, and whether you are leading or lagging the market in innovation that meets consumer needs
• Modify marketing strategies and sales tactics based on competitors and the success of the supplemental benefits they offer

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

With a plethora of plan options and very few seniors switching year-over-year, identifying the ‘voice of the consumer’ through marketing and plan benefits is critical for plan success. Consumer research combined with data analytics create the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets.

Separate from the competition by harnessing market research and predictive analytics to drive sustainable acquisition and retention

Join this webinar to gain consumer insights and learn more about the power of combining Carrot Health’s data-driven solutions with Deft’s health insurance-savvy market research for increased ROI and marketing effectiveness.

Attendes will learn:

• The latest insights from Deft’s 2019 Medicare Shopping and Switching Study
• Carrot Health’s in-depth analysis of 2019 AEP winners and losers, with insights into the product attributes that drove success
• How to direct the right product offering to the right consumer by combining Carrot Health’s MarketView segmentation with Deft’s market research
• Strategies to improve response lift for MA, MedSupp, and PDP campaigns by combining Deft’s survey-based attribute models with Carrot Health’s localized custom models

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

How did your plan perform compared to others during Annual Enrollment? How will you rise above your competition during 2020 AEP?

With a plethora of plan options and a decline in switchers year over year, using data insights and targeting to inform your marketing outreach is increasingly important. The key to “winning” during AEP is by gaining a detailed understanding of your current MA population as well as potential new customers.

80% of health plans that used Carrot Health’s MarketView platform, data modeling and segmentation for 2019 AEP outperformed their competitors in comparable markets. In one market, 70+% of new AEP sales came from the top 2 deciles of Carrot Health’s “Likely2Be a Customer” model.

Join this webinar to learn more about Carrot Health’s unique approach to AEP and proven outreach results. From strategy, custom modeling/segmentation development, list generation, to daily AEP reporting outcomes – we’ll be your trusted partner through it all.

Attendees will learn:

• How localized custom models generated a 66% response lift over nationally-based consumer response models
• How models can inform members’ likelihood to choose an MA plan — driving your cost per acquisition down and conversion rates up
• How hyper-local consumer segmentation can help you better understand your members and prospects
• How to utilize Carrot Health’s MarketView to inform your marketing strategy and prospect targeting

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

Medicare Advantage enrollment is expected to increase almost 12% in 2019. But this growth will be uneven, with significant variations across regions and consumer segments. The five largest players control 64% of the market — and their percentage is increasing.

Is your health plan doing everything it should to optimize growth and market share?

Please join Carrot Health for an in-depth Medicare Advantage market intelligence webinar — featuring consumer data-driven insights that can help improve your plan’s marketing and plan design strategies for 2019 and beyond.

During the webinar, you will have the opportunity to learn more about:

• Which consumer segments and regions represent the best growth opportunities for mid-sized regional plans
• The competitive state of the Medicare Advantage market heading into 2019
• How you can upgrade your real-time market intelligence… without asking for more staff or IT resources

Please click the button below to listen to the replay.

How can a health plan better understand the consumers in its market – and use this knowledge to maintain and grow its market share in an ever-changing regulatory environment? That’s the challenge Medica, a nonprofit health insurance company headquartered in Minnesota, faced because of significant upcoming changes to Medicare that will affect more than 300,000 Medicare-eligibles currently enrolled in a Medicare Cost plan.

Medica took an innovative approach to meet this challenge: leveraging consumer data to better understand its enrolled book of business in comparison to competitors. Medica partnered with Carrot Health to develop and implement a hyper-local Medicare segmentation model that could be used by stakeholders throughout the organization.

Join Kurt Waltenbaugh, Founder & CEO of Carrot Health, to learn how Medica is using this technology to inform decision making related to product/plan development, channel preference, value proposition messaging, go-to-market strategy, and other aspects of a targeted consumer approach to the marketplace.

During the webinar, you will have the opportunity to learn more about:

• How to use consumer data to discover opportunities and risks in your market
• How to use hyper-local consumer segmentations to attract, retain, and engage members
• How to operationalize data analytics to make your marketing campaigns more nimble and effective
• How to develop a customer-centric, data-driven culture of innovation for your health plan

Please click the button below to listen to the replay.

Social Determinants of Health (SDoH) live upstream from the healthcare system. When left unresolved, they can flow into the healthcare system as claims.

Social determinants can be addressed with the right tools. When managing value- or risk-based contracts, solving them can be the biggest lever for generating the triple aim: better outcomes and experiences while lowering costs in vulnerable populations.

Kurt Waltenbaugh, Founder & CEO of Carrot Health, and Jamo Rubin, MD, Founder & CEO of TAVHealth, will describe how to identify high social risk members within your managed population, and then how to leverage your community to help resolve their social determinants.

This presentation will cover:

• How data and predictive modeling can deliver hyper-local consumer segmentation based on underlying SDoH
• How to turn your town into a team by increasing collaboration among your community-based organizations to solve SDoH
• How a team approach generates outcomes that impact your bottom line while increasing the health and experience of your members

Please click the button below to listen to the replay.

Are you using a myriad of different systems, technology platforms, and data vendors to address population health and quality needs? With an integrated, cohesive data strategy, and actionable insights from social determinants of health (SDoH), you can dramatically improve the effectiveness of your initiatives.

Kurt Waltenbaugh, Founder and CEO of Carrot Health, will discuss how health plans and health systems under risk-based contracts are using SDoH to take their care management, Medicare Star ratings, HEDIS ratings, and risk adjustment operations to the next level.

Attendees will learn:

• How to develop a consumer-centric data strategy for your organization
• How hyper-local consumer segmentation can help you better understand your members and patients
• How to turn consumer insights into actions that improve population health outcomes and quality measures

Please click the button below to listen to the replay.

Join Carrot Health and the Colorado Hospital Association (CHA) as we explore the correlation between social risk and healthcare utilization and costs.

We will identify key utilization metrics pertaining to social determinants of health and the impacts it can have on emergency department (ED) utilization and readmissions This industry-first statewide analysis of healthcare utilization addresses barriers preventing patients from leading their healthiest lives, and how hospitals can successfully intervene.  

In this webinar, you will learn:

• Proactively addressing SDoH factors and implementing interventions can reduce ED readmission and utilization
• Identifying significantly higher risk populations at the individual level allows hospitals to strategically prioritize, begin outreach and impact vulnerable individuals within their communities
• Increasing the accuracy of risk prediction and identifying appropriate intervention opportunities improves lives and reduces costs
• Predicting ED super-utilization based on an individual’s social risk score using the Social Risk Grouper^® can help hospitals

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Join Carrot Health and Rebellis Group as we explore national and regional Medicare Advantage trends we’ve identified in this unique and challenging year.

We’ll explore how the MA industry pivoted during this year’s annual enrollment period to provide more innovative benefits for a country in the middle of a pandemic.

We’ll dive into:

• New national and regional health plans in the market and how they compare to existing plan offerings
• Growth trends around plan types and benefit offerings in response to the pandemic (e.g., transportation, meals)
• Popular telehealth benefits
• Member satisfaction with their MA plan’s response to the pandemic

Meet our presenters:

Betsy Seals is a principal consultant and founder of Rebellis Group, a consulting firm established to provide advisory and hands-on services to Medicare Advantage organizations and their subcontractors. Betsy is a nationally recognized leader in the managed care industry with over 18 years of experience.

Rachele Elasky is a product manager at Carrot Health, leading the Market and Member Intelligence of the Growth MarketView® product. Before joining Carrot Health, Rachele was on the Medicare bid planning team for a national organization where she developed her knowledge about the Medicare Advantage industry.

Everyone is talking about it, but few people really understand a person’s underlying barriers to better health. Please join us for a discussion about the difficulties of incorporating Social Determinants of Health (SDoH) in everyday practice, and how to overcome those challenges. This webinar will provide a framework for identifying and measuring SDoH to impact real world scenarios.

We will provide a view into Carrot Health’s Social Risk Grouper (SRG), a framework that leverages consumer data to identify and address SDoH risks effectively. SRG helps healthcare organizations measure the impact of SDoH risks on adverse health outcomes, such as co-morbidities, Emergency Department use, readmissions, and mortality. SRG may also be leveraged to measure outcomes of an intervention for longitudinal reporting.

In this webinar, you will learn:

· How to utilize a new SDoH taxonomy using consumer data to prioritize interventions and outreach
· How to augment risk stratification using SRG scores
· How to leverage consumer data to build an advanced risk identification & stratification methodology for early identification of rising risk among your covered population
· How to demonstrate ROI for SDoH interventions and programs

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

The traditional approach to member outreach for health plan quality improvement – using observed open gaps in care and open HCC recapture data gathered from clinical data sources – can improve quality metrics and outcomes. But these resources do not capture the unique consumer behaviors, interests, and aptitudes of each individual. This may lead to misalignment in timing, modality, and message – and ultimately unnecessary expense, member abrasion, and failure to spur members to close gaps.

Taking cues from our marketing and communications colleagues, we can harness consumer data and predictive analytics to drive highly effective tactical outreach.

Please join us for an in-depth and data-driven discussion on how you can apply modern marketing approaches, in concert with clinical data, to create diverse and intelligent member outreach campaigns that lead to improved quality outcomes.

In this webinar, you will learn:

• What consumers are saying about how they want to be engaged by their health plan
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to make campaign management a closed loop that maximizes feedback from your outreach investment and puts your member engagement in a perpetual state of learning

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join us for a panel discussion about social determinants of health in the context of public health and safety, and how those impacts are unevenly distributed by race and ethnicity, income, and geography. In the current climate, we have an unprecedented opportunity to create change – shifting the focus upstream of healthcare to make lasting improvements for everyone. We will be discussing this topic and sharing insights from our latest research, including how incremental changes in food security and housing stability affect hospital admissions/readmission and emergency visits.

PANELISTS:

Dr. Julia Joseph-Di Caprio, M.D., M.P.H. – Senior Vice President and Chief Medical Officer, UCare
Dr. Michael C. Petersen, M.D. – Health Equity & Health Innovation Lead, Accenture Health
Kurt Waltenbaugh – Chief Executive Officer, Carrot Health

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

Predicting consumer behavior and underlying SDoH needs is never easy. This year is much more difficult, with a pandemic, civil unrest, an economic crisis, and a presidential election all rolled together. How can we assess emerging community health needs in a completely unprecedented environment? How can we better address the upstream racial and economic equity issues that are fueling our country’s current public health and public safety crises?

Please join our July 30th webinar to learn:

• Why public health and safety hot spots are often tied to race – and what this implies for the needed recovery
• The results of Carrot Health’s latest survey on how COVID-19 is impacting consumer behaviors and preferences
• How you can identify hot spots of need within a community or population
• How combining consumer data analytics with market surveys can help you gain a more complete understanding of different sub-segments of your communities
• How your health plan can streamline assessment workflow and establish programs to alleviate rising SDoH-related needs

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

The final rule released by CMS on May 22 locked in some seismic changes to Star Ratings for 2021 and 2022. While these changes may seem overwhelming, they present a tremendous opportunity for plans that are ready to take their Star Rating program to the next level. At the forefront of these changes is an increased emphasis on patient experience – measure weights are doubling from 2 to 4.

Now is the time for health plans to get advanced data analytics and member engagement infrastructures in place. Acting now will not only prepare your contracts for looming program changes, but also allow you to best serve your members as we all look to bounce back from the effects of COVID-19.

Please join Carrot Health, and our partner Healthmine, on June 25th for an in-depth discussion on how you should prepare for the future of the Star Rating program – while also making an immediate impact on measurement year 2020.

In this webinar, you will learn:

• Our observations of the impact of COVID-19 on health care utilization and care compliance
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to design a better off-cycle survey that both meets CAHPS-related needs and also provides insights into member needs and preferences
• How to develop a loyalty/reward program that bolsters member experience, strengthens provider relationship, and improves compliance with care
• Key data considerations for Star Rating measurement years 2020, 2021, and 2022

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business. Social, environmental, behavioral, and economic disparities existed before the outbreak, and these disparities have only been exacerbated by COVID-19. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever.

Please join us for an in-depth discussion on managing the health of your covered population, including how to prioritize tailored outreach to specific cohorts that represent greater health and social risk.

In this webinar, you will learn:

• A firsthand account of what communities are experiencing
• What Carrot Health is doing to support early outreach and intervention through the use of the COVID-19 Index & Social Risk Groups
• How to identify individuals & communities less resilient who will be more impacted in the post-pandemic recovery
• What outcomes are being seen in the population of those who have leveraged Carrot Health data

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

We are hosting a monthly series of educational webinars, “Adjusting to the New Normal”, that discuss how COVID-19 is impacting three key aspects of your business. We will use a data-driven approach to analyze current market dynamics, and discuss what to expect over time.

• How to acquire new members and drive GROWTH (April 23, 12:00 CT): How might consumer preferences be impacted by COVID-19, and how should your marketing tactics respond? Learn how to use appropriate data points to approach the upcoming AEP period with sensitivity and precision.
• How to manage QUALITY measures (May 28, 12:00 CT): Given the level of uncertainty and vulnerability among Medicare consumers across the country, strong member experience and customer service is paramount. Learn about the future of Star Ratings and how they will be affected by changes in government programs in 2020.
• How to manage the HEALTH of your covered population (June 25, 12:00 CT): Social and environmental needs will become more pressing in the months ahead. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever. Learn how to prioritize tailored outreach to specific cohorts of your population that represent a greater health and social risk.

Please join us on April 23, and the fourth Thursday of every month at 12:00 CT through the summer. We look forward to engaging with you in this format until we are all able to attend conferences in person.

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join Carrot Health for a community-driven conversation about the use of the Carrot Health COVID-19 Critical Infection Risk dashboard and the latest research available that might help inform us about risk in our populations. Carrot Health will share research and insights from our consumer analysis, and telemedicine provider Zipnosis will share the latest statistics from COVID-19 screening in various communities. We will open the floor to the community for questions, discussion of opportunities to collaborate, and more.

We will discuss:

• Overview of Carrot Health’s COVID-19 Critical Infection Risk Index
• The latest statistics from Zipnosis’ COVID-19 telemedicine screening
• Community dialogue

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Every September, the Star Ratings Second Plan Preview gives us our first glimpse into not only the Stars performance of our health plan contracts, but also overall market trends. A few weeks later, we get access to the Star Ratings Data Tables, including Overall Star Rating performance, domain performance, measure performance, disenrollment reasons, and a wealth of additional data.

Analyzing this data reveals valuable insights into the dynamics that impact how our contracts are graded by CMS. We can also identify this year’s winners, and infer the drivers of their success.

Please join Carrot Health on October 29th as we dig into the newly released 2021 Stars performance data. We will be joined by Melissa Smith, Executive Vice President, Consulting & Professional Services at Healthmine, for a discussion of how your contract can identify and act on opportunities for the future.

In this webinar, you will learn:

• Trends in Star Rating performance from across the market
• Characteristics of winning contracts
• Changes in cut points and variance thresholds
• Key considerations for 2022 Stars and beyond

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Applying limited resources to achieve maximum impact is universal – we all strive for efficiency to get the most out of our efforts. The world of Star Ratings is no exception. In this webinar, you will learn how to leverage ALL of the data available to you in a coordinated way to impact your plan ratings and your members’ quality of care.

We’ll start by addressing how plan performance varies by contract type, geography and provider sponsorship – and we’ll show you how to create meaningful benchmarks for comparing your plan to your peers, such as:

• Overall 2020 market performance and competitive landscape
• Measure-level performance dynamics and QI measures
• R-factor threshold and trends

We’ll also discuss how to prioritize member outreach, in alignment with specific measure improvement opportunities, to maximize impact on plan performance and individual members’ health. You will learn how to:

• Calculate each member’s opportunity to impact your plan’s overall star rating
• Leverage clinical and consumer data to effectively engage members by aligning engagement preferences to maximize efficiency and minimize abrasion

Please join us for an in-depth review of best practices and new ways to win at the game of Star Ratings resource allocation!

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

What were the key changes and movements in the Medicare Advantage market in 2019? Who were the winners and losers? What did consumers tell us last year? How can this information be used to influence 2021 bids?

A total of 3,534 MA and MMP plans are being offered in 2020 – a 15% increase from 2019. How will your plan differentiate in this competitive and crowded market?

Join this webinar to learn how consumer decisions, plan design, and other factors will impact 2020 MA growth across the country. Together, Carrot Health and Deft Research bring a unique, data-driven perspective.

Combining primary research, localized predictive analytics and segmentation, list generation, and daily AEP reporting outcomes creates the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets. With a plethora of plan options and a decline in switchers year-over-year, using data insights and targeting to inform your AEP growth strategy is increasingly important.

Attendees will learn:

• How national and regional plans fared in the market, and how plans used benefit design and other tactics to gain or lose market share
• How Deft Research’s 2019 primary research insights informed strategies for 2020 AEP
• How localized predictive analytics generates significant response lift over national marketing response models
• How combining hyper-local consumer segmentation with primary research helps you better understand your members and prospects
• How the combined Survey Solutions offering from Carrot Health and Deft Research can help to inform marketing strategies, prospect targeting, and 2021 plan design

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

CMS’s expansion of supplemental benefits has changed the rules of competition, innovation, member engagement, and strategic growth in the Medicare Advantage market.

To succeed in this new MA world, health plans must drill down on consumer needs, preferences, and priorities while expertly integrating strategy, plan design, marketing, and member experience.

The winners in this new competitive environment will deploy coordinated strategies across every function, informed by granular and timely data insights. This will enable the next generation of health plans to improve health outcomes, satisfy consumer priorities, and out-perform and out-grow more traditional competitors.

Please join this webinar to learn how you can:

• Use historical trends to ensure you are creating a benefit package which will drive growth, while also addressing Social Determinants of Health (SDoH) specific to your service area and members
• Analyze how your plan benefit packages (PBPs) compare to others in your service area, and whether you are leading or lagging the market in innovation that meets consumer needs
• Modify marketing strategies and sales tactics based on competitors and the success of the supplemental benefits they offer

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

With a plethora of plan options and very few seniors switching year-over-year, identifying the ‘voice of the consumer’ through marketing and plan benefits is critical for plan success. Consumer research combined with data analytics create the foundation for data-driven decisions that can drive successful AEP campaigns in highly competitive markets.

Separate from the competition by harnessing market research and predictive analytics to drive sustainable acquisition and retention

Join this webinar to gain consumer insights and learn more about the power of combining Carrot Health’s data-driven solutions with Deft’s health insurance-savvy market research for increased ROI and marketing effectiveness.

Attendes will learn:

• The latest insights from Deft’s 2019 Medicare Shopping and Switching Study
• Carrot Health’s in-depth analysis of 2019 AEP winners and losers, with insights into the product attributes that drove success
• How to direct the right product offering to the right consumer by combining Carrot Health’s MarketView segmentation with Deft’s market research
• Strategies to improve response lift for MA, MedSupp, and PDP campaigns by combining Deft’s survey-based attribute models with Carrot Health’s localized custom models

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

How did your plan perform compared to others during Annual Enrollment? How will you rise above your competition during 2020 AEP?

With a plethora of plan options and a decline in switchers year over year, using data insights and targeting to inform your marketing outreach is increasingly important. The key to “winning” during AEP is by gaining a detailed understanding of your current MA population as well as potential new customers.

80% of health plans that used Carrot Health’s MarketView platform, data modeling and segmentation for 2019 AEP outperformed their competitors in comparable markets. In one market, 70+% of new AEP sales came from the top 2 deciles of Carrot Health’s “Likely2Be a Customer” model.

Join this webinar to learn more about Carrot Health’s unique approach to AEP and proven outreach results. From strategy, custom modeling/segmentation development, list generation, to daily AEP reporting outcomes – we’ll be your trusted partner through it all.

Attendees will learn:

• How localized custom models generated a 66% response lift over nationally-based consumer response models
• How models can inform members’ likelihood to choose an MA plan — driving your cost per acquisition down and conversion rates up
• How hyper-local consumer segmentation can help you better understand your members and prospects
• How to utilize Carrot Health’s MarketView to inform your marketing strategy and prospect targeting

Please click the button below to register. After registering, you will receive a confirmation email containing information about joining the webinar.

Medicare Advantage enrollment is expected to increase almost 12% in 2019. But this growth will be uneven, with significant variations across regions and consumer segments. The five largest players control 64% of the market — and their percentage is increasing.

Is your health plan doing everything it should to optimize growth and market share?

Please join Carrot Health for an in-depth Medicare Advantage market intelligence webinar — featuring consumer data-driven insights that can help improve your plan’s marketing and plan design strategies for 2019 and beyond.

During the webinar, you will have the opportunity to learn more about:

• Which consumer segments and regions represent the best growth opportunities for mid-sized regional plans
• The competitive state of the Medicare Advantage market heading into 2019
• How you can upgrade your real-time market intelligence… without asking for more staff or IT resources

Please click the button below to listen to the replay.

How can a health plan better understand the consumers in its market – and use this knowledge to maintain and grow its market share in an ever-changing regulatory environment? That’s the challenge Medica, a nonprofit health insurance company headquartered in Minnesota, faced because of significant upcoming changes to Medicare that will affect more than 300,000 Medicare-eligibles currently enrolled in a Medicare Cost plan.

Medica took an innovative approach to meet this challenge: leveraging consumer data to better understand its enrolled book of business in comparison to competitors. Medica partnered with Carrot Health to develop and implement a hyper-local Medicare segmentation model that could be used by stakeholders throughout the organization.

Join Kurt Waltenbaugh, Founder & CEO of Carrot Health, to learn how Medica is using this technology to inform decision making related to product/plan development, channel preference, value proposition messaging, go-to-market strategy, and other aspects of a targeted consumer approach to the marketplace.

During the webinar, you will have the opportunity to learn more about:

• How to use consumer data to discover opportunities and risks in your market
• How to use hyper-local consumer segmentations to attract, retain, and engage members
• How to operationalize data analytics to make your marketing campaigns more nimble and effective
• How to develop a customer-centric, data-driven culture of innovation for your health plan

Please click the button below to listen to the replay.

Social Determinants of Health (SDoH) live upstream from the healthcare system. When left unresolved, they can flow into the healthcare system as claims.

Social determinants can be addressed with the right tools. When managing value- or risk-based contracts, solving them can be the biggest lever for generating the triple aim: better outcomes and experiences while lowering costs in vulnerable populations.

Kurt Waltenbaugh, Founder & CEO of Carrot Health, and Jamo Rubin, MD, Founder & CEO of TAVHealth, will describe how to identify high social risk members within your managed population, and then how to leverage your community to help resolve their social determinants.

This presentation will cover:

• How data and predictive modeling can deliver hyper-local consumer segmentation based on underlying SDoH
• How to turn your town into a team by increasing collaboration among your community-based organizations to solve SDoH
• How a team approach generates outcomes that impact your bottom line while increasing the health and experience of your members

Please click the button below to listen to the replay.

Are you using a myriad of different systems, technology platforms, and data vendors to address population health and quality needs? With an integrated, cohesive data strategy, and actionable insights from social determinants of health (SDoH), you can dramatically improve the effectiveness of your initiatives.

Kurt Waltenbaugh, Founder and CEO of Carrot Health, will discuss how health plans and health systems under risk-based contracts are using SDoH to take their care management, Medicare Star ratings, HEDIS ratings, and risk adjustment operations to the next level.

Attendees will learn:

• How to develop a consumer-centric data strategy for your organization
• How hyper-local consumer segmentation can help you better understand your members and patients
• How to turn consumer insights into actions that improve population health outcomes and quality measures

Please click the button below to listen to the replay.

Join Carrot Health and the Colorado Hospital Association (CHA) as we explore the correlation between social risk and healthcare utilization and costs.

We will identify key utilization metrics pertaining to social determinants of health and the impacts it can have on emergency department (ED) utilization and readmissions This industry-first statewide analysis of healthcare utilization addresses barriers preventing patients from leading their healthiest lives, and how hospitals can successfully intervene.  

In this webinar, you will learn:

• Proactively addressing SDoH factors and implementing interventions can reduce ED readmission and utilization
• Identifying significantly higher risk populations at the individual level allows hospitals to strategically prioritize, begin outreach and impact vulnerable individuals within their communities
• Increasing the accuracy of risk prediction and identifying appropriate intervention opportunities improves lives and reduces costs
• Predicting ED super-utilization based on an individual’s social risk score using the Social Risk Grouper^® can help hospitals

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Join Carrot Health and Rebellis Group as we explore national and regional Medicare Advantage trends we’ve identified in this unique and challenging year.

We’ll explore how the MA industry pivoted during this year’s annual enrollment period to provide more innovative benefits for a country in the middle of a pandemic.

We’ll dive into:

• New national and regional health plans in the market and how they compare to existing plan offerings
• Growth trends around plan types and benefit offerings in response to the pandemic (e.g., transportation, meals)
• Popular telehealth benefits
• Member satisfaction with their MA plan’s response to the pandemic

Meet our presenters:

Betsy Seals is a principal consultant and founder of Rebellis Group, a consulting firm established to provide advisory and hands-on services to Medicare Advantage organizations and their subcontractors. Betsy is a nationally recognized leader in the managed care industry with over 18 years of experience.

Rachele Elasky is a product manager at Carrot Health, leading the Market and Member Intelligence of the Growth MarketView® product. Before joining Carrot Health, Rachele was on the Medicare bid planning team for a national organization where she developed her knowledge about the Medicare Advantage industry.

Everyone is talking about it, but few people really understand a person’s underlying barriers to better health. Please join us for a discussion about the difficulties of incorporating Social Determinants of Health (SDoH) in everyday practice, and how to overcome those challenges. This webinar will provide a framework for identifying and measuring SDoH to impact real world scenarios.

We will provide a view into Carrot Health’s Social Risk Grouper (SRG), a framework that leverages consumer data to identify and address SDoH risks effectively. SRG helps healthcare organizations measure the impact of SDoH risks on adverse health outcomes, such as co-morbidities, Emergency Department use, readmissions, and mortality. SRG may also be leveraged to measure outcomes of an intervention for longitudinal reporting.

In this webinar, you will learn:

· How to utilize a new SDoH taxonomy using consumer data to prioritize interventions and outreach
· How to augment risk stratification using SRG scores
· How to leverage consumer data to build an advanced risk identification & stratification methodology for early identification of rising risk among your covered population
· How to demonstrate ROI for SDoH interventions and programs

To register, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

The traditional approach to member outreach for health plan quality improvement – using observed open gaps in care and open HCC recapture data gathered from clinical data sources – can improve quality metrics and outcomes. But these resources do not capture the unique consumer behaviors, interests, and aptitudes of each individual. This may lead to misalignment in timing, modality, and message – and ultimately unnecessary expense, member abrasion, and failure to spur members to close gaps.

Taking cues from our marketing and communications colleagues, we can harness consumer data and predictive analytics to drive highly effective tactical outreach.

Please join us for an in-depth and data-driven discussion on how you can apply modern marketing approaches, in concert with clinical data, to create diverse and intelligent member outreach campaigns that lead to improved quality outcomes.

In this webinar, you will learn:

• What consumers are saying about how they want to be engaged by their health plan
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to make campaign management a closed loop that maximizes feedback from your outreach investment and puts your member engagement in a perpetual state of learning

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

Please join us for a panel discussion about social determinants of health in the context of public health and safety, and how those impacts are unevenly distributed by race and ethnicity, income, and geography. In the current climate, we have an unprecedented opportunity to create change – shifting the focus upstream of healthcare to make lasting improvements for everyone. We will be discussing this topic and sharing insights from our latest research, including how incremental changes in food security and housing stability affect hospital admissions/readmission and emergency visits.

PANELISTS:

Dr. Julia Joseph-Di Caprio, M.D., M.P.H. – Senior Vice President and Chief Medical Officer, UCare
Dr. Michael C. Petersen, M.D. – Health Equity & Health Innovation Lead, Accenture Health
Kurt Waltenbaugh – Chief Executive Officer, Carrot Health

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

Predicting consumer behavior and underlying SDoH needs is never easy. This year is much more difficult, with a pandemic, civil unrest, an economic crisis, and a presidential election all rolled together. How can we assess emerging community health needs in a completely unprecedented environment? How can we better address the upstream racial and economic equity issues that are fueling our country’s current public health and public safety crises?

Please join our July 30th webinar to learn:

• Why public health and safety hot spots are often tied to race – and what this implies for the needed recovery
• The results of Carrot Health’s latest survey on how COVID-19 is impacting consumer behaviors and preferences
• How you can identify hot spots of need within a community or population
• How combining consumer data analytics with market surveys can help you gain a more complete understanding of different sub-segments of your communities
• How your health plan can streamline assessment workflow and establish programs to alleviate rising SDoH-related needs

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities, while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible. Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business.

The final rule released by CMS on May 22 locked in some seismic changes to Star Ratings for 2021 and 2022. While these changes may seem overwhelming, they present a tremendous opportunity for plans that are ready to take their Star Rating program to the next level. At the forefront of these changes is an increased emphasis on patient experience – measure weights are doubling from 2 to 4.

Now is the time for health plans to get advanced data analytics and member engagement infrastructures in place. Acting now will not only prepare your contracts for looming program changes, but also allow you to best serve your members as we all look to bounce back from the effects of COVID-19.

Please join Carrot Health, and our partner Healthmine, on June 25th for an in-depth discussion on how you should prepare for the future of the Star Rating program – while also making an immediate impact on measurement year 2020.

In this webinar, you will learn:

• Our observations of the impact of COVID-19 on health care utilization and care compliance
• Strategies for member outreach that maximize the utility of clinical data, drive intelligent resource allocation, reduce member abrasion, and improve overall member experience
• How to design a better off-cycle survey that both meets CAHPS-related needs and also provides insights into member needs and preferences
• How to develop a loyalty/reward program that bolsters member experience, strengthens provider relationship, and improves compliance with care
• Key data considerations for Star Rating measurement years 2020, 2021, and 2022

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.

With so many unknowns amid the COVID-19 crisis, our customers are asking what they should do to engage members and communities while continuing to provide exceptional member experience and high-quality care. At Carrot Health, we are actively developing data-driven solutions to support you during this challenging time. Our goal is to help inform your decision-making with the most complete set of data and analytics possible.

Our monthly series of educational webinars, “Adjusting to the New Normal”, discusses how COVID-19 is impacting key aspects of your business. Social, environmental, behavioral, and economic disparities existed before the outbreak, and these disparities have only been exacerbated by COVID-19. Using social determinants of health data and analytics to guide program planning and targeted interventions is more important than ever.

Please join us for an in-depth discussion on managing the health of your covered population, including how to prioritize tailored outreach to specific cohorts that represent greater health and social risk.

In this webinar, you will learn:

• A firsthand account of what communities are experiencing
• What Carrot Health is doing to support early outreach and intervention through the use of the COVID-19 Index & Social Risk Groups
• How to identify individuals & communities less resilient who will be more impacted in the post-pandemic recovery
• What outcomes are being seen in the population of those who have leveraged Carrot Health data

To register for the webinar, please click the button below. After registering, you will receive a confirmation email containing information about joining the webinar.