july, 2021

29jul12:00 pm1:00 pmMaximize Member Experience Surveys to Drive Overall Quality ImprovementEvent Type :On-demand Webinars

Event Details

As your mock member experience survey data starts to roll in, you’re probably asking yourself, “How can I make the best use of this information?” You want to use it to drive a variety of year-round initiatives – all tying into quality and member experience improvements. We can help.

Join our webinar to discover ways you can:

  • Identify market and member-level dynamics driving trends in member experience performance
  • Design member experience survey instruments and strategically sample your members to maximize insights and actionability of off-cycle surveys
  • Bolster learnings and application of limited survey data through the use of data science and consumer data insights 
  • Apply best practices to engage members meaningfully and improve member experience

Time

(Thursday) 12:00 pm - 1:00 pm