Case Study: Proactively Addressing Member SDoH Needs During COVID-19


Health Alliance Plan of Michigan (HAP) was concerned that the COVID-19 outbreak was adversely impacting their members by exacerbating their underlying Social Determinants of Health (SDoH). HAP wanted to better understand and address those challenges proactively, thereby limiting the impact of negative downstream health outcomes. Read this case study to learn how HAP, using the Carrot MarketView Health module, utilized Carrot Health’s COVID index and Social Risk Grouper (SRG) scores to identify members most at risk, and to design a targeted outreach program to alleviate the pains and struggles of their vulnerable members.

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